WARRANTY TERMS & CONDITIONS

WARRANTY DESCRIPTION

The motor base and jar assembly, including all moving jar parts, are covered against leaking or breakage for the warranty period. Warranties begin from date of purchase.

Cosmetic damage, product abuse, unreasonable use, damage resulting from an accident (including fire, flood, earthquake or other natural disasters), product tampering, use of accessories not endorsed by Blendtec, service performed or attempted by unauthorised service agencies, units that have modifications, or have been or used for commercial purposes are not included under this warranty.

THIS WARRANTY APPLIES ONLY TO PRODUCTS SOLD BY LUBA GMBH OR ONE OF THEIR AUTHORISED DISTRIBUTORS AND ONLY TO DEVICES THAT REMAINED WITHIN THE EU DURING THE FULL WARRANTY PERIOD. DEVICES WHICH HAVE BEEN EXPORTED TO THIRD COUNTRIES, EITHER BY THE DEALER AT THE CUSTOMER’S REQUEST OR BY THE CUSTOMER THEMSELVES, VOID THE WARRANTY.

LIMITED WARRANTY

Blendtec warrants the blender motor to be free of defect in material and workmanship for the warranty period. During this period, such defects will be repaired or the product replaced at Blendtec’s discretion without charge. This warranty does not cover damage caused by misuse, accident, or negligence.
All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited in duration to the warranty period on motor and jar. Any unit to be submitted for repair must (i) be accompanied by proof of original purchase (ii) have a Return Authorisation Number (“RAN”) from a Blendtec customer service representative, (iii) and must be shipped prepaid to the address provided by a Blendtec customer service representative. Blendtec reserves the right to not accept returns which do not have a valid RAN or which arrive at Blendtec’s facilities more than 45 days after the original ship date.

Using a machine outside the country it was designed for will void the warranty.
Using the machine for commercial use will void the warranty.  It is automatically deemed commercial use if the unit has been found to be used in excess of 1,000 cycles per year.

UNDER WARRANTY

1. Contact Blendtec immediately to diagnose the difficulty. Please have the blender serial number ready as well as a description of the problem. Do not attempt to do your own repairs. Repairs made by persons other than Blendtec authorised service representatives will void the warranty. Many issues can be resolved simply and quickly over the phone.
2. If the difficulty cannot be resolved over the phone, your unit may require replacement. If blender is under warranty, Blendtec will repair or replace the unit at no cost. Cosmetic damage and abuse are not included. You must contact a Blendtec customer service representative to obtain a Return Authorisation Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
3. Upon receiving instructions from Blendtec, box up your existing unit and enclose the following:   

   Your Name:
   Address:
   Phone Number:
   Motor Serial #(Found on bottom of motor base):
   Cycle Count (From the LED Information Center):
   Your Purchase Date:
   Place of Purchase:
   An explanation of the problem:
   Return Authorisation Number:

   NOTICE TO AUSTRALIAN CUSTOMERS:
   Your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

OUT OF WARRANTY

1. Contact Blendtec to diagnose the difficulty. Please have the blender serial number ready along with a description of the problem. Do not attempt to do your own repairs. Many issues can be resolved simply and quickly over the phone.
2. If the blender is not under warranty and you wish to have it repaired, please call customer service with your serial number, place of purchase and date of purchase so we may give you further instructions on how to send your machine in for an out of warranty repair. You must contact a Blendtec customer service representative to obtain a Return Authorisation Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
3. When you ship your unit, please enclose the following:

   Your Name:
   Address:
   Phone Number:
   Motor Serial #(Found on bottom of motor base):
   Cycle Count (From the LED Information Center):
   Your Purchase Date:
   Place of Purchase:
   An explanation of the problem:
   Return Authorisation Number:

All Blendtec warranties remain in effect from the day they were originally sold, regardless of the current owner.

All jars included in the package as standard with your blender are included in your warranty. Any additional jars purchased separately are warrantied for three years. Example: If you buy a Designer 725 it comes as standard with a WildSide+ Jar which has an 8 year warranty.  If you purchased the Twister jar as well, this would be an accessory jar which comes with a 3 year warranty.

Blenders purchased internationally are warrantied by the dealer who sold the blender. See the dealer you purchased your blender from for information about your warranty.

Warranties for residential blenders are valid for residential use only. Using your blender for commercial purposes voids your warranty.

The warranties for commercial products in the UK are as follows:

• Stealth 885 – One year parts and labour, second and third year parts only
• Connoisseur 825 – One year parts and labour, second and third year parts only
• EZ 600 – One year parts and labour warranty
• Blendtec commercial jars – One year
• Rapid Rinser – One year

Discontinued models

• Stealth 875 (Discontinued) – One year parts and labour, second and third year parts only
• Q-Series ABC (Discontinued) – One year parts and labour, second and third year parts only
• Spacesaver (Discontinued) – One year parts and labour, second year parts only
• Chef 775 (Discontinued) – One year parts and labour, second and third year parts only
• Express (Discontinued) – One year parts and labour warranty.

Your HP3A came with a 1 year manufacturer’s warranty, with the last units being manufactured in 2015.  You can upgrade to our new models or get your unit repaired.  All our current jars fit your model.