Returning Goods

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at LUBA GmbH, Massenheimer Weg 25, 61352, Bad Homburg, Germany without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.  Please note that the right to return goods is applicable to natural persons; businesses do not have the right to return goods and it is up to the seller to accept a return under their commercial-returns terms.
Commercial customers: We accept returns from commercial customers within 30 days of you receiving the product, provided it is still unused.  There is a 10% restocking fee, with a minimum fee of £20.  Return shipping costs are covered by the buyer.

For the purposes of these Cancellation Rights, these words have the following meanings: distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.Consumers should first try to resolve the dispute directly with the trader. If this fails then the consumer can submit their complaint via the electronic complaint form on the ODR platform. When this is completed the ODR platform will send the details of the complaint to the trader. You can find the ODR platform here: http://ec.europa.eu/consumers/odr/

Model cancellation Form

To
LUBA GmbH
Massenheimer Weg 25
61352
Bad Homburg
Germany

Email address: [email protected]
Telephone number: +49 (0)6172 94800

I hereby give notice that I am cancelling my contract of sale of the following goods, ordered on _______________/received on ______________________ (date received)
Name:
Address:
Signature (not necessary if sent in via e-mail):
Date: