Extended Returns Policy
Our extended returns policy is in addition to, and do not limit, your legal return rights.
Thanks to the counter on the front of each Blendtec blender, you can quickly see not only the benefits of using your Blendtec, but also the continued value it provides over time. Due to our high quality & fantastic blend performance we are happy to offer a risk-free, 30-day, in-home trial. Customer satisfaction is very important to us, and as such, if you are not completely satisfied, simply return your order within 30 days for a full refund.
If you wish to return your Blendtec blender after the 30-day trial period, a restocking fee will apply + £14 shipping. To return a Blendtec blender or other product purchased from our website, you will need a Returns ID (RMA). To receive this returns ID, please contact us via phone, e-mail or online chat. You will receive a returns label from our support team via e-mail. You will need to drop your parcel off at any Royal Mail post office. Returns will be refunded in the same manner as the original payment.
Product returned between:
- 0 – 30 days (max 50 cycles), no restocking fee, £14 shipping.
- 30 days – 90 days (max. 180 cycles), the restocking fee is 20% of the purchase price* + £14 shipping**
- 91 days – 6 months (max. 365 cycles) the restocking fee is 30% of the purchase price* +£14 shipping
- 6 months – 1 year (max. 750 cycles) the restocking fee is 40% of the purchase price* +£14 shipping
- No product returns are accepted after 1 year from the date of purchase.
*The “purchase price” is the lower value of the “former selling price” and the “current selling price”.
**Shipping is £14/€16 for UK & Republic of Ireland, €12 for Western Europe.